Privacy Policy
Optimal Production Services LLC DBA OPS Mortgage (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, mailing address, and other information you voluntarily provide
Account & Service Information: Information related to inquiries, transactions, or services requested
Marketing & Communication Data: Information provided when opting in to receive email or SMS messages
Usage Data: IP address, browser type, device information, pages visited, and interactions with our website
Communication Records: Emails, text messages, and other communications with us
2. How We Use Your Information
We may use your information to:
Provide, operate, and improve our services
Communicate with you, including responding to inquiries and sending updates
Send marketing or promotional messages (with your consent)
Process transactions and manage customer relationships
Improve website performance and user experience
Comply with legal and regulatory obligations
3. SMS & Messaging Compliance
If you opt in to receive SMS messages from us:
You may receive informational, transactional, or promotional messages
Consent to receive SMS messages is not a condition of purchase
Message frequency may vary
Message and data rates may apply
You may opt out at any time by replying “STOP”
For assistance, reply “HELP” or contact us at [email protected]
SMS Data Privacy:
We do not sell or share SMS opt-in data or consent with third parties for marketing purposes. SMS data may be shared only with service providers and aggregators necessary to deliver messages.
4. How We Share Information
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your information with:
Service Providers: Vendors that assist with operations such as hosting, analytics, email, or messaging services
Legal Authorities: When required by law or to protect rights and safety
5. Cookies & Tracking Technologies
We may use cookies and similar technologies to enhance user experience and analyze website traffic. You may manage cookie settings through your browser preferences.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.
7. Your Rights
You may request to:
Access or update your personal information
Opt out of marketing communications
Request deletion of your data, subject to legal obligations
Requests can be made by contacting:
8. Third-Party Links
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
9. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Updates will be posted with a revised effective date.
11. Contact Us
📞 (602) 806-8200
🌐 https://opsmortgage.com/